ABOUT US
At Sugar Polish Nail & Lash Howell Mill, we believe beauty services should feel intentional, calming, and consistently exceptional. Our space is more than a salon; it’s where clients can slow down, feel cared for, and leave not only looking refined but feeling renewed. Behind the experience is a structured, system- driven approach that allows us to deliver reliable quality every time. We focus on precision, cleanliness, and thoughtful service, ensuring that every visit meets the same high standard - no matter who you see. Pricing Policy Pricing are subject to change without notice. E-gift & physical gift cards are non refundable. All prices are final. No refunds. Warranty All services in Sugar Polish Nail & Lash Howell Mill are covered with 3 days warranty. During this period we can fix any imperfections for no additional payment. For any requests outside of this period, normal appointment should be scheduled or simply walk-in. If an enhancement is performed without removing work from another salon, we cannot provide a warranty. This is because we cannot verify the quality of products or techniques previously used. To ensure the best results, we recommend a full removal before any new service. Changes in progress At Sugar Polish Nail & Lash Howell Mill location, we aim to provide efficient and satisfactory services to all clients. To maintain smooth operations, ensure our technicians can focus on delivering timely and meticulous services to all clients and uphold the quality without disruptions, we established the following policy regarding nail polish color changes: Once a nail polish color has been chosen, applied during a session, any requests for color changes cannot be accommodated. If you have any concerns about your chosen polish color during your appointment, please communicate with our technician promptly when it has not been applied yet, so that we can address your needs accordingly. We reserve the right to deny services or stop services during appointment at the discretion of management, as a result, 100% fee from the booked appointment will be applied.
CANCELLATION POLICY
1. Cancellations & Rescheduling: - Please give us at least 24 hours’ notice if you need to cancel or reschedule. - Cancellations with less than 24 hours’ notice will be charged 20% of the service cost. 2. No-Shows - Clients who do not show up for their appointment without notice will be charged 20% of the service cost. 3. Late Arrivals - If you arrive 10 minutes late or more, your appointment will be considered a walk-in. - This means we cannot guarantee your service and you may need to wait for the next available technician. - Late arrivals may also be subject to a shortened service or a cancellation fee. 4. Payment Policy - A valid card on file is required to hold all appointments. Fees will be applied according to this policy.
